PRIVACY POLICY

Smart Vision Hospital

At Smart Vision Hospital, we respect your privacy and are committed to protecting your personal information. We understand that information relating to your health and eye care is personal and confidential. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, submit an enquiry or use our services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you interact with our website or hospital:

1. Personal Information

• Full name
• Mobile number
• Email address
• Age or date of birth
• Residential address, if provided

1. Health-Related Information

• Eye-related concerns or symptoms voluntarily shared with us
• Appointment and consultation details
• Medical history and relevant health information submitted through our website or provided during treatment
• Reports or documents voluntarily shared with our hospital

1. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and device information
• Website pages visited
• Date, time and duration of visits
• Cookies and website usage information

2. How We Use Your Information

Smart Vision Hospital may use the information collected for the following purposes:

• To respond to your enquiries and requests.
• To schedule, confirm and manage appointments.
• To provide information about our eye care services and treatments.
• To communicate appointment reminders and important service updates.
• To improve our website, services and patient experience.
• To maintain hospital records and fulfil applicable legal and regulatory requirements.
• To communicate relevant hospital updates, health awareness initiatives and promotional information where appropriate consent has been obtained.

We collect and process information only for specified and lawful purposes.

3. Medical Information and Confidentiality

We treat patient-related information with care and confidentiality. Medical and health-related information shared with Smart Vision Hospital is used for relevant healthcare, administrative and operational purposes.

Access to such information is restricted to authorised personnel and service providers who require it for legitimate purposes, subject to appropriate confidentiality and security safeguards.

Please avoid sharing sensitive medical information through unsecured or public communication channels.

4. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality and understand visitor behaviour.

Cookies may help us:

• Remember website preferences.
• Understand how visitors use our website.
• Improve website performance and user experience.
• Measure the effectiveness of website content and campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

If third-party analytics or advertising tools are used, their respective privacy policies and cookie practices may also apply.

5. Sharing of Information

Smart Vision Hospital does not sell or rent your personal information to third parties.

We may share relevant information in limited circumstances, including:

• With authorised doctors, healthcare professionals and hospital personnel involved in providing care.
• With trusted technology and service providers supporting our website, appointment systems, communication and administration.
• With authorised representatives where necessary for hospital operations.
• With government authorities, regulators or law enforcement agencies when required by applicable law.
• Where necessary to protect the rights, safety and security of our patients, staff or hospital.

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose and subject to applicable legal requirements.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of data transmission or electronic storage can be guaranteed to be completely secure. While we make reasonable efforts to safeguard your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, provide our services, maintain relevant records and comply with applicable legal and regulatory requirements.

When information is no longer required, we will take appropriate steps to delete or securely dispose of it, subject to applicable retention obligations.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services, including social media pages and external booking or communication services.

Smart Vision Hospital does not control the privacy practices or content of these external platforms. We encourage visitors to review the privacy policies of those websites before sharing personal information.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request information about the personal data we process about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for processing where consent is the applicable basis.
• Raise concerns or submit a privacy-related complaint.
• Exercise applicable rights through an authorised representative, where permitted by law.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Please note that certain information may need to be retained where required by law or for legitimate record-keeping obligations.

10. Children’s Privacy

Our services may involve eye care for children. Where personal information relating to a child is collected through our website or services, we will handle it in accordance with applicable laws and obtain verifiable consent from the parent or lawful guardian wherever required.

Parents or lawful guardians may contact us regarding their child’s personal information.

11. Changes to This Privacy Policy

Smart Vision Hospital reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our services, website practices or applicable laws.

Any updates will be published on this page with the revised effective or updated date. We encourage visitors to review this page periodically.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Smart Vision Hospital
Address: No. 128, Canal Road, Thiruvanmiyur, Chennai – 600041, Tamil Nadu, India.
Phone: +91 97511 20000
Email: smart.vdc@gmail.com
Website: smartvisionhospital.com

Smart Vision Hospital: Care Beyond Compare.